Press Release

Nucleus AI Launches Groundbreaking AI Pilot at Dubai Airport to Pioneer Next-Generation Aviation Solutions

Press Desk
April 24, 2024
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Snapshot of the Pilot serving images
Our collaboration with Dubai Airport marks the dawn of a new era in aviation technology, where our pre-AGI solutions don't just support operations—they redefine them
Raakin Iqbal, CEO/Co-Founder
Dubai International is not just the world’s busiest airport for international passengers; it's a vibrant gateway that connects over 240 destinations globally, setting the standard for excellence in aviation and symbolizing our relentless pursuit of growth and innovation
Dubai Airport

Dubai, UAE – In a collaborative stride towards the future of aviation, Nucleus AI, an emerging startup at the forefront of artificial intelligence technology, today announced a strategic pilot project with Dubai Airport, renowned globally for its commitment to innovation. This initiative highlights Dubai Airport's dedication to integrating state-of-the-art technologies that enhance operational efficiency and revolutionize the passenger experience.

The pilot utilizes Nucleus AI’s advanced pre-AGI platform, which goes beyond traditional AI systems. This platform is designed to understand, contextualize, and make informed decisions, fundamentally transforming airport operations. It addresses a wide range of tasks, from rebooking flights and handling passenger inquiries to more complex processes such as facilitating airline service handoffs and performing sophisticated image contextualization for enhanced navigational assistance.

"Collaborating with Dubai Airport—a leader known for its relentless pursuit of innovation—provides us with a unique opportunity to demonstrate the capabilities of our pre-AGI technology," said Raakin Iqbal, Co-founder of Nucleus AI. "Our platform redefines how airports operate by making each passenger interaction more personalized and responsive, moving well beyond simple task automation."

The pilot showcases several practical applications of the technology: interpreting real-time gate and baggage information, streamlining airline cooperation, tracking lost baggage, processing claims, and providing multilingual support. These capabilities establish new aviation AI benchmarks, offering a model for future AI deployments worldwide.

Nucleus AI’s platform excels in going beyond traditional vector database retrieval; it understands, contextualizes, and synthesizes information across multiple data silos to make informed decisions and execute related actions. This advanced capability sets a new standard for AI applications in enterprise environments, paving the way for intelligent systems anticipating and responding to complex human needs.

"Our definition of AGI involves systems that fetch and display data, but also contextualize and intelligently interact based on a comprehensive understanding of user requests and environmental data," explained Iqbal. "This pilot with Dubai Airport showcases how close we are to realizing fully autonomous AI-driven systems that significantly enhance operational efficiencies and customer satisfaction."

Nucleus AI is excited to contribute to Dubai Airport’s legacy by introducing a platform that responds to user needs and anticipates them, providing proactive solutions in real time.

For more information about Nucleus AI’s innovative AI solutions and the ongoing pilot at Dubai Airport, please visit

The AI shares images based on context mapping of the query and interlinking multiple databases

About Nucleus AI

Nucleus AI is pioneering the next era of customer service experience through its cutting-edge pre-AGI platform. By enabling organizations across industries to build advanced AI capabilities on their proprietary data, Nucleus AI empowers them to revolutionize customer interactions and services. The platform harnesses complex reasoning, autonomous execution, and action modeling to deliver seamless, world-class support powered by human-like intelligence.

With active pilots at Dubai Airport, Dubai Blockchain Center, and the Dubai Land Department, Nucleus AI is spearheading AI innovation. Affiliated with the Dubai Future Foundation, Dubai Centre for Artificial Intelligence, and Georgetown University Entrepreneurship Center/Venture Lab, the company is poised to lead the next wave of AI integration globally.

About Dubai Airports

Dubai Airports operates both of Dubai’s primary airports—Dubai International (DXB) and Dubai World Central (DWC). As the world’s busiest airport for international passengers, Dubai International has consistently led global rankings, underscoring its pivotal role in international aviation.

Since its inception on September 30, 1960, DXB has experienced remarkable growth, with passenger numbers increasing at an annual average rate of 13 percent. In 2019, DXB served 86.4 million customers and connected more than 240 destinations across six continents through over 100 airlines. By 2023, DXB had already surpassed its 2019 traffic levels, welcoming 87 million guests, and projections for 2024 anticipate even higher traffic, exceeding 88.8 million guests.

Ranked as the top airport for international passenger traffic for the tenth consecutive year in 2023 by the Airports Council International (ACI), DXB is not only a major travel hub but also a critical economic engine for the region. Its state-of-the-art facilities, including the $1.2 billion Concourse D and the world’s first and largest purpose-built A380 facility at Concourse A, underscore its capacity to handle vast scales of operations and its commitment to maintaining a world-class traveler experience.

Dubai Airports acts as an integrator, balancing the interests of all stakeholders to ensure sustainable business practices while fostering aviation growth, operational resilience, and collaborative efforts among service providers. This approach ensures safe, secure, and customer-centric services, making DXB a dynamic gateway that truly connects the world.

Samples of Pilot:

When asked about Kid Food Options in Terminal 3, Nucleus shared images and nearby gates to provide further information on where to find nearby food. 

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